Terms of Use | RyQeloQ<\/title><\/p>\n<style>\n:root{\n --theme-primary:#111111;\n --theme-secondary:#4A4A4A;\n --ink:#17191f;\n --muted:#626773;\n --line:#dfe3e8;\n --soft:#f6f7f9;\n --paper:#ffffff;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.72}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px}\n.shell{max-width:1180px;margin:0 auto;padding:42px 24px 64px}\n.topline{display:flex;justify-content:space-between;gap:20px;align-items:center;padding:10px 0 16px;border-bottom:1px solid var(--line);font-size:.84rem;color:var(--muted)}\n.topline strong{color:var(--ink)}\n.mast{display:grid;grid-template-columns:minmax(0,1.65fr) 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solid var(--line);margin:24px 0 34px}\n.info-strip>div{padding:18px 18px 18px 0;border-right:1px solid var(--line)}\n.info-strip>div+div{padding-left:18px}.info-strip>div:last-child{border-right:0}\n.info-strip strong{display:block;margin-top:4px;color:var(--ink);font-size:1.03rem}\n.notice{margin:24px 0;padding:18px 20px;border-left:4px solid var(--theme-primary);background:var(--soft)}\n.notice strong{color:var(--ink)}\n.table-wrap{overflow-x:auto;border-top:1px solid var(--ink);border-bottom:1px solid var(--line);-webkit-overflow-scrolling:touch}\ntable{width:100%;min-width:680px;border-collapse:collapse;background:#fff}\nth,td{padding:13px 14px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}\nth{font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;color:var(--ink);background:var(--soft)}\ntd{color:var(--muted)}\n.footer-note{margin-top:34px;padding-top:18px;border-top:1px solid var(--line);font-size:.9rem;color:var(--muted)}\n@media(max-width:820px){\n .shell{padding:28px 16px 46px}.mast{grid-template-columns:1fr;gap:18px;padding:30px 0 26px}.mast p{max-width:none}.info-strip{grid-template-columns:1fr 1fr}.info-strip>div{border-bottom:1px solid var(--line)}.info-strip>div:nth-child(2){border-right:0}.info-strip>div:nth-child(n+3){border-bottom:0}.topline{align-items:flex-start;flex-direction:column;gap:4px}\n}\n@media(max-width:520px){.info-strip{grid-template-columns:1fr}.info-strip>div,.info-strip>div+div{padding:14px 0;border-right:0;border-bottom:1px solid var(--line)}.info-strip>div:last-child{border-bottom:0}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.terms-wrap{display:grid;grid-template-columns:210px 1fr;gap:44px;margin-top:34px}.terms-nav{position:sticky;top:16px;align-self:start;border-top:3px solid var(--theme-primary)}.terms-nav a{display:block;padding:7px 0;border-bottom:1px solid var(--line);font-size:.82rem;color:var(--muted);text-decoration:none}.clause{display:grid;grid-template-columns:54px 1fr;gap:18px;padding:22px 0;border-top:1px solid var(--line)}.clause:last-child{border-bottom:1px solid var(--line)}.clause .n{color:var(--theme-primary);font-weight:900;font-variant-numeric:tabular-nums}.clause h2{font-size:1.28rem}.clause p:last-child{margin-bottom:0}@media(max-width:820px){.terms-wrap{grid-template-columns:1fr}.terms-nav{position:static;display:grid;grid-template-columns:repeat(3,1fr)}.terms-nav a{padding-right:10px}.clause{grid-template-columns:42px 1fr}}@media(max-width:520px){.terms-nav{grid-template-columns:1fr 1fr}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\"><strong>RyQeloQ<\/strong><span>Last updated: 15 September 2026<\/span><\/div>\n<header class=\"mast\">\n<div><span class=\"kicker\">Customer Information<\/span><\/p>\n<h1>Terms of Use<\/h1>\n<\/div>\n<p>The terms governing website use, orders, payments, shipping, returns, exchanges, refunds and statutory consumer rights.<\/p>\n<\/header>\n<div class=\"terms-wrap\">\n<nav class=\"terms-nav\" aria-label=\"Terms index\"><a href=\"#c01\">01 Scope<\/a><a href=\"#c02\">02 Website Use<\/a><a href=\"#c03\">03 Product Information<\/a><a href=\"#c04\">04 Prices and Taxes<\/a><a href=\"#c05\">05 Orders<\/a><a href=\"#c06\">06 Order Acceptance<\/a><a href=\"#c07\">07 Processing<\/a><a href=\"#c08\">08 Cancellation<\/a><a href=\"#c09\">09 Address Changes<\/a><a href=\"#c10\">10 Payments<\/a><a href=\"#c11\">11 Shipping Fees<\/a><a href=\"#c12\">12 Free Shipping<\/a><a href=\"#c13\">13 Dispatch<\/a><a href=\"#c14\">14 Estimated Delivery<\/a><a href=\"#c15\">15 Tracking<\/a><a href=\"#c16\">16 Customs and Import Duties<\/a><a href=\"#c17\">17 Lost Parcels<\/a><a href=\"#c18\">18 EU Right of Withdrawal<\/a><a href=\"#c19\">19 Returns<\/a><a href=\"#c20\">20 Return Shipping<\/a><a href=\"#c21\">21 Exchanges<\/a><a href=\"#c22\">22 Defective \/ Incorrect \/ Incomplete Goods<\/a><a href=\"#c23\">23 Refunds<\/a><a href=\"#c24\">24 Personalised Goods Exception Where Applicable<\/a><a href=\"#c25\">25 Statutory Consumer Rights<\/a><a href=\"#c26\">26 Intellectual Property<\/a><a href=\"#c27\">27 Liability<\/a><a href=\"#c28\">28 Privacy<\/a><a href=\"#c29\">29 Changes<\/a><a href=\"#c30\">30 Contact<\/a><\/nav>\n<div class=\"terms-main\">\n<section class=\"clause\" id=\"c01\">\n<div class=\"n\">01<\/div>\n<div>\n<h2>Scope<\/h2>\n<p>These Terms of Use apply to purchases and use of the website operated under RyQeloQ by Guangzhou Rundong Trading Co., Ltd.. Mandatory statutory consumer rights continue to apply where relevant.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c02\">\n<div class=\"n\">02<\/div>\n<div>\n<h2>Website Use<\/h2>\n<p>You may use the website for lawful shopping and information purposes. Misuse that interferes with security, operation or other users is not permitted.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c03\">\n<div class=\"n\">03<\/div>\n<div>\n<h2>Product Information<\/h2>\n<p>We aim to present product descriptions and images clearly. Product-specific information shown on the relevant product page forms part of the purchase information.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c04\">\n<div class=\"n\">04<\/div>\n<div>\n<h2>Prices and Taxes<\/h2>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs and import charges are separate where applicable.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c05\">\n<div class=\"n\">05<\/div>\n<div>\n<h2>Orders<\/h2>\n<p>Submitting an order is a request to purchase the selected items using the details entered at checkout.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c06\">\n<div class=\"n\">06<\/div>\n<div>\n<h2>Order Acceptance<\/h2>\n<p>An order is subject to acceptance and normal operational checks. If an order cannot be accepted, any applicable payment handling will follow the payment provider’s process and applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c07\">\n<div class=\"n\">07<\/div>\n<div>\n<h2>Processing<\/h2>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c08\">\n<div class=\"n\">08<\/div>\n<div>\n<h2>Cancellation<\/h2>\n<p>You may request cancellation before dispatch by contacting support@ryqeloq.com. Once dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c09\">\n<div class=\"n\">09<\/div>\n<div>\n<h2>Address Changes<\/h2>\n<p>Address changes may be requested before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier’s handling process.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c10\">\n<div class=\"n\">10<\/div>\n<div>\n<h2>Payments<\/h2>\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional options may be available if displayed at checkout.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c11\">\n<div class=\"n\">11<\/div>\n<div>\n<h2>Shipping Fees<\/h2>\n<p>Standard shipping is <strong>6$<\/strong> when the free-shipping threshold is not met.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c12\">\n<div class=\"n\">12<\/div>\n<div>\n<h2>Free Shipping<\/h2>\n<p>Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c13\">\n<div class=\"n\">13<\/div>\n<div>\n<h2>Dispatch<\/h2>\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c14\">\n<div class=\"n\">14<\/div>\n<div>\n<h2>Estimated Delivery<\/h2>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs, peak periods, weather, public holidays or other circumstances outside reasonable control.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c15\">\n<div class=\"n\">15<\/div>\n<div>\n<h2>Tracking<\/h2>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c16\">\n<div class=\"n\">16<\/div>\n<div>\n<h2>Customs and Import Duties<\/h2>\n<p>Customs duty, import charges and customs handling charges imposed by the destination country are the customer’s responsibility where applicable, unless mandatory applicable law requires otherwise.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c17\">\n<div class=\"n\">17<\/div>\n<div>\n<h2>Lost Parcels<\/h2>\n<p>If a parcel appears lost, contact support@ryqeloq.com. We review tracking and investigate with the relevant carrier. If confirmed lost, we will offer an appropriate resolution by reshipment or refund.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c18\">\n<div class=\"n\">18<\/div>\n<div>\n<h2>EU Right of Withdrawal<\/h2>\n<p>For eligible EU distance-selling orders, consumers generally have a statutory 14-day right of withdrawal from receipt without giving a reason. Mandatory statutory consumer rights take priority.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c19\">\n<div class=\"n\">19<\/div>\n<div>\n<h2>Returns<\/h2>\n<p>For items covered by the normal return policy, a return request must be registered with support@ryqeloq.com within 14 calendar days after receipt. The registered company address is not automatically the return address.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c20\">\n<div class=\"n\">20<\/div>\n<div>\n<h2>Return Shipping<\/h2>\n<p>For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping cost. For a valid EU statutory withdrawal, the customer may bear return shipping where this responsibility was disclosed before purchase.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c21\">\n<div class=\"n\">21<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported. For non-defective exchanges, the customer pays return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant covers applicable return and replacement shipping.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c22\">\n<div class=\"n\">22<\/div>\n<div>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<p>Goods that are damaged, defective, incorrect or incomplete are handled in accordance with applicable consumer law and the problem-goods process. Ordinary return conditions do not limit mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c23\">\n<div class=\"n\">23<\/div>\n<div>\n<h2>Refunds<\/h2>\n<p>Approved refunds generally return to the original payment method. Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Banks or payment providers may take additional time to display funds.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c24\">\n<div class=\"n\">24<\/div>\n<div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<p>If made-to-order, custom-made or clearly personalised goods are offered, they may be excluded from ordinary change-of-mind withdrawal where applicable law permits. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c25\">\n<div class=\"n\">25<\/div>\n<div>\n<h2>Statutory Consumer Rights<\/h2>\n<p>Nothing in these Terms limits or excludes Mandatory Statutory Consumer Rights that cannot lawfully be limited or excluded.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c26\">\n<div class=\"n\">26<\/div>\n<div>\n<h2>Intellectual Property<\/h2>\n<p>Website text, graphics, layout and other protected materials may be subject to intellectual-property rights. Use of the website does not transfer those rights to users.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c27\">\n<div class=\"n\">27<\/div>\n<div>\n<h2>Liability<\/h2>\n<p>Liability is determined by the contract and applicable law. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c28\">\n<div class=\"n\">28<\/div>\n<div>\n<h2>Privacy<\/h2>\n<p>Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy enquiries can be sent to privacy@ryqeloq.com.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c29\">\n<div class=\"n\">29<\/div>\n<div>\n<h2>Changes<\/h2>\n<p>These Terms may be updated from time to time. The Last Updated date identifies the current version presented on the website.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"c30\">\n<div class=\"n\">30<\/div>\n<div>\n<h2>Contact<\/h2>\n<p>For order and general support, contact support@ryqeloq.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | Last updated: Customer Information Terms of Use The terms governing website use, orders, payments, shipping, returns, exchanges, refunds and statutory consumer rights. 01 Scope02 Website Use03 Product Information04 Prices and Taxes05 Orders06 Order Acceptance07 Processing08 Cancellation09 Address Changes10 Payments11 Shipping Fees12 Free Shipping13 Dispatch14 Estimated Delivery15 Tracking16 Customs and Import Duties17 …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/ryqeloq.com\/bsite\/terms-of-use\/\"> <span class=\"screen-reader-text\">Terms Of Use<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20581","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/pages\/20581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/comments?post=20581"}],"version-history":[{"count":2,"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions"}],"predecessor-version":[{"id":24505,"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions\/24505"}],"wp:attachment":[{"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/media?parent=20581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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<\/p>\n