Frequently Asked Questions | RyQeloQ<\/title><\/p>\n<style>\n:root{\n --theme-primary:#111111;\n --theme-secondary:#4A4A4A;\n --ink:#17191f;\n --muted:#626773;\n --line:#dfe3e8;\n --soft:#f6f7f9;\n --paper:#ffffff;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.72}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px}\n.shell{max-width:1180px;margin:0 auto;padding:42px 24px 64px}\n.topline{display:flex;justify-content:space-between;gap:20px;align-items:center;padding:10px 0 16px;border-bottom:1px solid var(--line);font-size:.84rem;color:var(--muted)}\n.topline strong{color:var(--ink)}\n.mast{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(220px,.7fr);gap:34px;padding:40px 0 34px;border-bottom:1px solid var(--line)}\n.mast h1{margin:0;font-size:clamp(2.5rem,6vw,5.2rem);line-height:.96;letter-spacing:-.055em}\n.mast p{margin:0;color:var(--muted);align-self:end;font-size:1.02rem}\n.kicker{display:inline-block;margin-bottom:13px;color:var(--theme-primary);font-weight:900;text-transform:uppercase;letter-spacing:.12em;font-size:.72rem}\nh2{margin:0 0 10px;font-size:1.6rem;line-height:1.25;letter-spacing:-.02em}\nh3{margin:0 0 8px;font-size:1.06rem;line-height:1.3}\np{margin:0 0 14px;color:var(--muted)}\nul,ol{margin:8px 0 0;padding-left:21px;color:var(--muted)}\nli{margin:5px 0} li::marker{color:var(--theme-secondary)}\n.rule{border:0;border-top:1px solid var(--line);margin:28px 0}\n.label{font-size:.75rem;text-transform:uppercase;letter-spacing:.1em;color:var(--theme-primary);font-weight:900}\n.info-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin:24px 0 34px}\n.info-strip>div{padding:18px 18px 18px 0;border-right:1px solid var(--line)}\n.info-strip>div+div{padding-left:18px}.info-strip>div:last-child{border-right:0}\n.info-strip strong{display:block;margin-top:4px;color:var(--ink);font-size:1.03rem}\n.notice{margin:24px 0;padding:18px 20px;border-left:4px solid var(--theme-primary);background:var(--soft)}\n.notice strong{color:var(--ink)}\n.table-wrap{overflow-x:auto;border-top:1px solid var(--ink);border-bottom:1px solid var(--line);-webkit-overflow-scrolling:touch}\ntable{width:100%;min-width:680px;border-collapse:collapse;background:#fff}\nth,td{padding:13px 14px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}\nth{font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;color:var(--ink);background:var(--soft)}\ntd{color:var(--muted)}\n.footer-note{margin-top:34px;padding-top:18px;border-top:1px solid var(--line);font-size:.9rem;color:var(--muted)}\n@media(max-width:820px){\n .shell{padding:28px 16px 46px}.mast{grid-template-columns:1fr;gap:18px;padding:30px 0 26px}.mast p{max-width:none}.info-strip{grid-template-columns:1fr 1fr}.info-strip>div{border-bottom:1px solid var(--line)}.info-strip>div:nth-child(2){border-right:0}.info-strip>div:nth-child(n+3){border-bottom:0}.topline{align-items:flex-start;flex-direction:column;gap:4px}\n}\n@media(max-width:520px){.info-strip{grid-template-columns:1fr}.info-strip>div,.info-strip>div+div{padding:14px 0;border-right:0;border-bottom:1px solid var(--line)}.info-strip>div:last-child{border-bottom:0}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.faq-layout{display:grid;grid-template-columns:230px 1fr;gap:44px;margin-top:34px}.faq-index{position:sticky;top:20px;align-self:start;border-top:3px solid var(--theme-primary)}.faq-index a{display:block;padding:10px 0;border-bottom:1px solid var(--line);text-decoration:none;color:var(--muted);font-size:.9rem}.faq-index a:hover{color:var(--theme-primary)}.faq-group{padding:4px 0 28px;border-bottom:1px solid var(--line);margin-bottom:26px}.faq-group h2{display:flex;gap:13px;align-items:baseline}.faq-group h2 span{font-size:.74rem;color:var(--theme-primary);letter-spacing:.1em}.faq-group details{padding:15px 0;border-top:1px solid var(--line)}.faq-group summary{cursor:pointer;list-style:none;font-weight:800;color:var(--ink);padding-right:28px;position:relative}.faq-group summary::-webkit-details-marker{display:none}.faq-group summary::after{content:\"+\";position:absolute;right:2px;top:-2px;color:var(--theme-primary);font-size:1.2rem}.faq-group details[open] summary::after{content:\"\u2013\"}.faq-group details p,.faq-group details ul{margin-top:10px;max-width:820px}@media(max-width:820px){.faq-layout{grid-template-columns:1fr;gap:24px}.faq-index{position:static;display:grid;grid-template-columns:repeat(3,1fr);gap:0;border-top:1px solid var(--line)}.faq-index a{padding-right:10px}}@media(max-width:520px){.faq-index{grid-template-columns:1fr 1fr}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\"><strong>RyQeloQ<\/strong><span>Last updated: 15 September 2026<\/span><\/div>\n<header class=\"mast\">\n<div><span class=\"kicker\">Customer Information<\/span><\/p>\n<h1>Frequently Asked Questions<\/h1>\n<\/div>\n<p>Answers to common questions about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<\/header>\n<div class=\"info-strip\">\n<div><span class=\"label\">Processing<\/span><strong>1\u20133 business days<\/strong><\/div>\n<div><span class=\"label\">Dispatch<\/span><strong>Within 3 business days<\/strong><\/div>\n<div><span class=\"label\">Transit<\/span><strong>7\u201315 business days<\/strong><\/div>\n<div><span class=\"label\">Return request<\/span><strong>14 calendar days<\/strong><\/div>\n<\/div>\n<div class=\"faq-layout\">\n<nav class=\"faq-index\" aria-label=\"FAQ categories\">\n <a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<h2><span>01<\/span>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong> after the order is placed.<\/p>\n<\/details>\n<details>\n<summary>When is an order dispatched?<\/summary>\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel my order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@ryqeloq.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change the shipping address?<\/summary>\n<p>You may request an address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<h2><span>02<\/span>Payments<\/h2>\n<details>\n<summary>Which payment methods are available?<\/summary>\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional options may be available if displayed on the Payment or Checkout page.<\/p>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges are separate where applicable.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<h2><span>03<\/span>Shipping<\/h2>\n<details>\n<summary>What is the estimated transit time?<\/summary>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed delivery date.<\/p>\n<\/details>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<p>Standard shipping is <strong>6$<\/strong>. Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for an individual order may depend on destination, shipping route and operational arrangements.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<p>Contact support@ryqeloq.com. We will review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered by reshipment or refund.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<h2><span>04<\/span>Returns<\/h2>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<p>For items covered by the normal return policy, contact support@ryqeloq.com within <strong>14 calendar days after receipt<\/strong> to register the return.<\/p>\n<\/details>\n<details>\n<summary>Who pays normal return shipping?<\/summary>\n<p>For change-of-mind, size preference or other non-defective returns, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays for defective, damaged, incorrect or incomplete goods?<\/summary>\n<p>Where the issue is attributable to the goods or order supplied, the merchant covers the applicable return shipping cost, subject to mandatory statutory consumer rights.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. There is <strong>no restocking fee<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Does the EU 14-day right of withdrawal apply?<\/summary>\n<p>For eligible EU distance-selling orders, consumers generally have a statutory 14-day right of withdrawal from receipt, without having to give a reason. Mandatory statutory consumer rights take priority over the commercial return policy.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<h2><span>05<\/span>Refunds<\/h2>\n<details>\n<summary>How long does a refund take?<\/summary>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Banks, card issuers or payment providers may take additional time to display the refund.<\/p>\n<\/details>\n<details>\n<summary>How are refunds issued?<\/summary>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<h2><span>06<\/span>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For a non-defective exchange, the customer pays both the return shipping cost and the replacement item shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a problem-goods exchange?<\/summary>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping and replacement shipping costs.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<h2><span>07<\/span>Sizing<\/h2>\n<details>\n<summary>Which sizes are covered by the general guide?<\/summary>\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<h2><span>08<\/span>Privacy and Security<\/h2>\n<details>\n<summary>How can I contact the privacy team?<\/summary>\n<p>For privacy, personal data, consent or cookie matters, contact privacy@ryqeloq.com.<\/p>\n<\/details>\n<details>\n<summary>Should I email card security details?<\/summary>\n<p>No. Do not send a full card number, CVV\/CVC, PIN or security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<h2><span>09<\/span>Customer Support<\/h2>\n<details>\n<summary>How do I contact customer support?<\/summary>\n<p>For orders, shipping, returns, refunds, exchanges, sizing, payment and general support, contact support@ryqeloq.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated: Customer Information Frequently Asked Questions Answers to common questions about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and customer support. Processing1\u20133 business days DispatchWithin 3 business days Transit7\u201315 business days Return request14 calendar days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecurityCustomer Support 01Orders How long does order processing take? Orders are usually …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/ryqeloq.com\/bsite\/faq\/\"> <span class=\"screen-reader-text\">FAQ<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24498,"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24498"}],"wp:attachment":[{"href":"https:\/\/ryqeloq.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}